I want to contact Sara&Valentina. How can I contact
you?

You can always email us at info@saraandvalentina.com. We will be happy to help you with all your questions about jewelry, your orders, shipping, returns and any other questions. Please wait for our staff to contact you within 24/48 hours of sending your email. Our staff is available from Monday to Friday from 9:30 a.m. to 5:00 p.m.

Can I return my order? How can I make a return?

We have a very easy return policy. Simply email us your order number to info@saraandvalentina.com, the items to be returned and the reason for the return and we will schedule a return. Check our policy
refund .

Unfortunately, earrings cannot be returned or exchanged for hygiene reasons.

What are the shipping costs?

Shipping costs are calculated for each order at checkout.

Free shipping on orders to the EU  superiors
at €60 .

How do I track my order?

Once your order has been shipped, you will be emailed tracking information for your order to destination.

Can I cancel or change my order?

In case your order has not yet been processed, it is possible to change or cancel it. However, from the moment your order is processed, it is not possible to change or cancel it.

I have placed an order during a purchase. Can I return my order?

All orders placed during the purchase are final and therefore cannot be canceled.